interwi Privacy Policy

This page describes what we collect when you use interwi and how we keep that data protected. We operate under the principle that your personal information belongs to you—we collect only what is necessary to deliver our service, verify your identity, and comply with applicable law.

Our commitment is transparency. We explain our practices in plain language, detail how third parties may access your data, and outline the rights you hold over your information. If you have questions about this policy, our support team is available through multiple channels.

What we collect and why

We collect personal data in three categories: account information, transaction data, and device/usage data. Account information includes your name, email address, phone number, date of birth, and identity documents (national ID, passport, or driver's license) required for account verification. We collect this to establish your account, confirm your identity under local anti-moneylaundering rules, and enable withdrawals to your registered bank account or e-wallet.

Transaction data covers your deposit and withdrawal history, betting activity, game play records, and payment method details. We retain this to process your requests, detect fraud, and maintain accurate account balances. Device and usage data—your IP address, browser type, operating system, and interaction logs—help us secure your account, troubleshoot technical issues, and understand how you navigate interwi.

How we use your data

We use your data to deliver interwi's core functions: account creation, identity verification, payment processing, and customer support. When you deposit via DANA, e-wallet, mobile banking, ShopePay, local payment, or online payment, or transfer from e-wallet, mobile banking, local payment, or online payment, we collect transaction details to confirm the deposit and credit your account. We also use your data to detect suspicious activity, prevent fraud, and comply with regulatory requests from authorities in jurisdictions where we operate.

We may contact you via email or SMS to confirm account changes, notify you of withdrawal status, or alert you to security concerns. We do not use your data for unsolicited marketing unless you have explicitly opted in. Your betting history and game preferences remain on our servers to personalise your experience—for example, showing you upcoming Liga1 matches or Piala AFF fixtures relevant to your interests.

Third-party processors and data location

We work with payment processors, identity-verification vendors, and cloud-hosting providers to run interwi. These third parties may access your personal data only to perform their specific function—for example, a payment processor sees your bank account number to execute a withdrawal, but does not see your betting history. We require all processors to maintain confidentiality and comply with data-protection standards equivalent to our own.

Our servers may be located outside your jurisdiction. By using interwi, you acknowledge that your data may be transferred to, stored in, and processed in countries other than Indonesia. We apply the same security standards regardless of server location.

Your rights and data access

You have the right to request a copy of the personal data we hold about you. You may also request correction of inaccurate information, deletion of data no longer necessary for our service, or restriction of how we use your data. To exercise these rights, contact our support team with your account email and a clear description of your request. We will respond within a standard review window.

If you wish to close your interwi account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required by law to retain records (for example, transaction logs for anti-money-laundering compliance). Account closure does not automatically delete historical transaction data if that data is needed to settle outstanding bets or process pending withdrawals.

Cookies and tracking

We use cookies and similar tracking technologies to remember your login session, store your language preference, and analyse how you use interwi. These cookies help us improve our platform and detect abuse. Most cookies expire when you close your browser; some persist to recognise you on your next visit. You can disable cookies in your browser settings, though this may limit interwi's functionality.

We do not use cookies to track you across other websites. Our analytics tools collect aggregated, anonymised data—for example, "users in Jakarta accessed the Champions League section5,000 times this week"—but not individual browsing profiles.

Contact and policy updates

If you have questions about this privacy policy or wish to exercise your data rights, reach out to our support team. We offer English-language assistance via live chat, email, and in-app messaging. Our team will acknowledge your request and guide you through the process.

We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on interwi. Your continued use of our platform after such notice constitutes acceptance of the updated policy. Our services are available only where local law permits.