interwiTerms of Use
When you open an account on interwi, you enter into an agreement with us to use our platform responsibly and in compliance with applicable law. Our terms set out what we offer, what we expect from you, and how disputes are resolved.
We at interwi operate an online entertainment service available only where local law permits. Our platform combines football sportsbook coverage, live-dealer casino tables, slot games, and esports markets into a single account with unified payment processing. This document outlines the conditions under which we provide access to our service, how we handle your account, and your rights and obligations as a user.
Account opening and eligibility
To join interwi, you must be of legal age in your jurisdiction and not prohibited by local law from using online entertainment services. We require you to provide accurate personal information during registration, including your full name, date of birth, email address, and phone number. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.
When you join interwi, you agree to comply with all applicable laws and regulations in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether our service is available in your location, contact our support team before proceeding.
Deposits, withdrawals, and payment methods
We at interwi process deposits and withdrawals through nine local payment channels: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method has its own processing window and fee structure, which we display clearly before you confirm a transaction.
Deposits are credited to your account immediately upon successful payment verification. Withdrawals are processed according to our standard review window; we do not guarantee subject to verification. Before we release funds, we may request additional verification documents to confirm your identity and the legitimacy of your withdrawal request. This process is part of our commitment to transparent operations and fraud prevention.
You may not use payment methods registered to another person. If we detect unauthorized or fraudulent payment activity, we will freeze your account pending investigation. Refunds of disputed deposits are issued to the original payment method only.
Know Your Customer (KYC) verification
When you open an account on interwi, we collect your personal information to comply with anti-money-laundering regulations. Depending on your account activity level, we may request additional documents such as a government-issued ID, proof of address, or bank statements. We handle all KYC documents according to standard security practices and do not share them with third parties except where required by law.
If your account is flagged for additional review, we will notify you via email or in-app message. You have a standard review window to submit the requested documents. Failure to respond may result in account suspension or closure. Once verification is complete, we will confirm your status and restore full access to your account.
Bonus terms and promotional offers
We at interwi offer promotional bonuses to new and existing users from time to time. Any bonus offer is subject to specific terms, including minimum deposit amounts, wagering requirements, and game eligibility restrictions. We display these terms clearly at the time of offer. Bonuses are non-transferable and may not be withdrawn as cash unless explicitly stated.
We reserve the right to modify, suspend, or cancel any promotional offer at any time. If you breach the terms of a bonus offer—for example, by using prohibited betting strategies or withdrawing before meeting wagering requirements—we may forfeit the bonus and any winnings associated with it.
Betting and gaming rules
Our platform offers betting on football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League matches. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games and esports markets are also available. Each game category has its own rules, which we provide in-game or in our help section.
You agree not to use automated tools, bots, or scripts to place bets or play games. You may not collude with other users to manipulate odds or outcomes. Any attempt to exploit a technical glitch or system error will result in account suspension and forfeiture of winnings related to that activity.
Dispute resolution and complaints
If you believe there is an error in your account balance, a transaction, or a game outcome, contact our support team immediately. We will investigate your complaint and respond within our standard review window. If we find an error in our favor, we will correct it. If we find an error in your favor, we will credit your account.
If you are not satisfied with our response, you may escalate your complaint in writing to our compliance team. We will review escalated complaints and provide a final decision within a reasonable timeframe. Our decision is binding unless you have grounds to pursue legal action in your jurisdiction.
Key takeaways
- Provide accurate information during registration and keep your credentials secure.
- Deposits and withdrawals are processed through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and major Indonesian banks.
- KYC verification may be required; respond promptly to document requests.
- Bonuses are subject to specific terms; read them before accepting an offer.
- Contact our support team if you have questions about your account or a transaction.
Jurisdiction and governing law
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access interwi from a restricted jurisdiction, we reserve the right to suspend or close your account without notice.
These terms are governed by the laws applicable in the jurisdiction where our service is licensed. Any legal action or proceeding arising from these terms must be brought in the courts of that jurisdiction. We encourage users to resolve disputes through our internal complaint process before pursuing legal action.
Changes to these terms
We may update these terms from time to time to reflect changes in our service, applicable law, or business practices. We will notify you of material changes via email or in-app notification. Your continued use of interwi after such notification constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your account.
Contact and support
If you have questions about these terms or your account on interwi, our multilingual support team is available through live chat, email, and in-app help. We respond to inquiries during standard business hours. For urgent issues, use our live chat feature to connect with an agent immediately. You can also reach us by email for detailed account inquiries or complaints.